Participant resources
Participant resources
Ask about service scope, availability, worker matching, pricing, cancellation rules, incident processes, privacy and how feedback is handled.
You should receive clear information about the service agreement, support schedule, responsibilities, costs and how to make changes.
Your plan goals and budget structure guide what can be delivered. A provider should confirm the correct funding arrangement before claiming.
You can ask questions, involve trusted people, request reasonable changes and choose another provider, subject to agreed notice terms.
Your personal information should only be collected, used and shared for a lawful purpose and with appropriate consent.
You have the right to raise concerns without being treated unfairly. We welcome feedback and explain external options where needed.
We're building a practical library to support your journey — visual guides, downloadable checklists and ready-to-use forms. New resources are added regularly, so check back often.
Infographics that explain plans, budgets and processes in plain, visual language.
Coming soon
Step-by-step checklists for planning meetings, choosing providers and starting supports.
Coming soon
Referral, consent and feedback forms you can download, complete and send to us.
Coming soon
Estimate how your funding may translate into support hours across your plan.
Our team will listen first, explain the next steps clearly and let you know whether we are the right provider for your needs.
